Flow Canine Massage Therapy Last updated: 19 June 2026

Flow Canine Massage Therapy ("Flow Canine", "we", "us", "our") respects your privacy and is committed to protecting the personal information of clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to www.flowcaninenz.co.nz (the "Website") and to the canine massage and laser therapy services we provide.

We operate in New Zealand and handle personal information in accordance with the Privacy Act 2020.

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1. Who We Are

Flow Canine Massage Therapy is a mobile canine massage and laser therapy practice based in New Zealand, operated by Noeline Tierney. We provide therapeutic massage, myofascial trigger point therapy, lymphatic massage, and related services for dogs in their home environment.

Contact: flowcaninenz@gmail.com

Phone: 021 468 828

Facebook: Flow Canine Massage Therapy

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2. Information We Collect

We collect information directly from you, such as when you fill out our booking/contact form, email us, message us on social media, or speak with us by phone. This may include:

• Your details: first name, last name, email address, phone number, and home address (required to provide our mobile, in-home service).

• Your message: any information you choose to include in the contact/booking form, such as details about your dog or your enquiry.

• Your dog's information: name, breed, age, temperament, physical presentation, relevant health history, and (where you choose to share them) veterinary notes or records, to allow us to safely assess and treat your dog.

• Testimonials and photos: if you provide a testimonial or photos of your dog (e.g. for use on our website or Facebook page), we will only publish these with your permission.

• Technical information: our Website is built and hosted on the Wix platform, which may automatically collect limited technical data (such as IP address, browser type, and general usage statistics) via cookies and similar technologies. See Section 6 below.

We do not knowingly collect sensitive financial information such as full payment card details; any payments are processed through third-party payment providers, who handle that information directly.

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3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and process bookings;

• Assess your dog's health, temperament, and needs, and provide safe and appropriate massage/laser therapy;

• Communicate with you about appointments, follow-ups, and your dog's ongoing care;

• Liaise with your veterinarian where you have asked us to, or where relevant to your dog's treatment;

• Share success stories or testimonials on our Website or social media, but only where you have given us permission to do so;

• Maintain business records as required for accounting, insurance, and legal purposes;

• Improve our services and Website.

We do not use your personal information for unrelated marketing without your consent, and we do not sell your personal information to third parties.

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4. Sharing Your Information

We do not share your personal information with third parties except:

• With your veterinarian or other animal health professionals, where relevant to your dog's care and where you have authorised this;

• With service providers who help us run our business (for example, our website host Wix, email providers, or payment processors), who only access information as needed to provide their services to us;

• Where required by law, or to protect the safety of people or animals;

• With your explicit consent (for example, publishing a testimonial with your name and photo).

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5. Where Your Information Is Stored

Our Website is hosted on Wix.com, and form submissions are processed and stored using Wix's infrastructure, which may store data on servers outside New Zealand. Wix maintains its own privacy and security practices; you can review Wix's privacy policy at www.wix.com/about/privacy.

We take reasonable steps to keep personal information secure and to protect it from loss, misuse, or unauthorised access.

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6. Cookies and Website Analytics

Our Website, as a Wix-built site, may use cookies and similar tracking technologies to operate correctly and to collect basic analytics about how visitors use the site (such as pages viewed and general location). You can control or disable cookies through your browser settings, though this may affect how the Website functions.

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7. Data Retention

We retain personal information, including client and dog records, for as long as reasonably necessary to provide our services, meet legal and accounting obligations, and maintain a history of your dog's treatment for ongoing care. If you ask us to delete your information and we are not required to keep it for a legitimate business or legal reason, we will do so.

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8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Ask us to confirm what personal information we hold about you;

• Request access to that information;

• Ask us to correct any information that is inaccurate, incomplete, or out of date;

• Ask us to delete personal information, subject to our legal and business record-keeping obligations;

• Withdraw consent for the use of testimonials, photos, or marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 1.

If you believe we have not handled your personal information appropriately, you may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.

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9. Children's Information

Our services and Website are intended for adult clients booking services for their dogs. We do not knowingly collect personal information from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Contact: flowcaninenz@gmail.com

Phone: 021 468 828

Facebook: Flow Canine Massage Therapy

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